Privacy Policy

Lumio is operated by Favours Technologies Ltd (Company No. 16265679), registered in England and Wales. Favours Technologies Ltd is the data controller for personal data collected through this website and our services.

We are committed to protecting your privacy and handling your data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact us with any privacy queries at hello@lumio.london.

We may collect the following categories of personal data:

• Identity data: your name, clinic name, and job title
• Contact data: email address and phone number
• Business data: information about your clinic, including approximate lead volumes, revenue, and service types — provided voluntarily through our audit tool or directly
• Usage data: how you interact with our website (pages visited, time on site, device type) collected via cookies and analytics
• Communications: any messages you send us via email, our AI chat, or contact forms

We do not collect sensitive personal data (such as health information) directly. If your clinic shares patient data with us as part of service delivery, a separate data processing agreement will be put in place.

We use your personal data for the following purposes:

• To deliver and improve our automation services
• To communicate with you about your account, your results, and our services
• To respond to enquiries submitted through our website or AI assistant
• To send you relevant updates or offers where you have given consent
• To fulfil our legal and contractual obligations
• To analyse usage of our website and improve user experience

We process your data on the legal bases of: contractual necessity (to deliver services you have engaged us for), legitimate interests (to run and improve our business), and consent (for marketing communications).

We do not sell, rent, or trade your personal data to any third party. Full stop.

We may share data with trusted service providers (such as our hosting, email, or analytics platforms) solely to deliver our services. These providers are contractually bound to process data only on our instructions and in line with UK GDPR requirements.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client data is typically retained for up to 6 years following the end of an engagement, in line with standard UK commercial and tax record-keeping requirements.

Audit tool results and anonymous usage data may be retained for longer for analytical purposes.

Under UK data protection law, you have the right to:

• Access a copy of the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erasure — request deletion of your data where there is no legitimate reason for us to retain it
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at hello@lumio.london. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies to understand how visitors use it and to improve performance. We use analytics cookies (such as those provided by Vercel Analytics) which do not identify you personally. You can disable cookies in your browser settings at any time.

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. All data is transmitted over encrypted connections (HTTPS).

We may update this Privacy Policy from time to time. Where changes are significant, we will notify existing clients by email. The latest version will always be available at lumio.london/privacy.